F.A.Q

Wonderful question! Honestly it depends on who sells them.
However today there are more tools to make online shopping safer for customer and for sellers. Giardinoblu invites you to be curious and look for online stores that show real service to the customer.
Giardinoblu accepts payments via PayPal system, the safest circuit for online transactions and instant payments.

Domestic and International shippings are all via UPS Express Courier.

It’s no longer possible to change payment method or address when an order has been confirmed.

All Giardinoblu jewels are made of nickel free materials and finishes.
Feel free to buy the jewels that you love the most from Giardinoblu and wear them with joy and freedom.
However, intolerance to nickel could be very high for some people and allergy could manifest also wearing nickel free bijoux
If your intolerance is very high you will definitely have experienced that the only wearable metals for you are gold and steel. I don’t advise buying in our Boutique just in these cases.

Sure, on giaridnoblu.com you can complete your order by Credit Card, Apple Pay and PayPal.

Shipping is FREE where ever you are on Planet. No minimum order requirements.

As soon as your jewel will be ready for shipping, I’ll send you the tracking code so you could ever know where your order is until it gets to you!

All of our shipments are via UPS Express Courier.
You'll receive a message with the tracking code the day before shipping and you'll get your order within three business days after the day of shipping. Any customs inspections on the border could postpone the delivery.

• When you read “UNIQUE PIECE” on the page of the product, it means that that product is ready to ship. It will get to you within five days worldwide, after the day of purchase, except you ask any modifications. 
We need 15 business days to create your jewel from the day you share with me your favorite option.

• When the product is “ONE OF A KIND” we need 15 business days of production before shipping.
Please note that when you read this note in the page of the product “**Every piece of jewelry is one of a kind because every Crystal is unique in the Universe. However, you'll have full control of your order, here's how”, I’ll contact you within 24 hours from purchase with some options about the crystal you want to wear.

We can't accept any PoBox address because UPS mailman leaves your order to a physical person only.
We work every day to give the best shopping experience we can. 
We think that a fast and secure delivery is essential to create an excellent shopping experience.

Don't worry, if you're out or nobody (UPS deliver your order just to physical person) can get your package, the next day UPS will try a second delivery. 

If UPS mail man can't find you again or nobody can get your order, he leave the address of the UPS center closest to you in your mail box so you can easily go there and pick up your pack.

Please consider that, after the delivery of the order to you, you shall take care of the ordered jewel and the box containing it, in order to receive the assistance and services as described in the following FAQs.

For any defective or non-compliant  product, the guarantee under Italian consumer protection law is applicable.

If for any reason you are not satisfied with your order, we’re really sorry for that.
However if your product doesn't include custom stones, or any personalization you can return it within 28 days from the delivery date, here’s how:

STEP 1) Send an email to: info@giardinoblu.com including:
• transaction number;
• the product code of the jewel you wish to return;    
• You shall return the item within 28 days from the delivery date (otherwise I will not be able to provide the refund);
• I will give you a confirmation as soon as I receive your email.

Refund includes only Unique Piece or ready to ship items, not customs or jewels with stones selected by the customer.

STEP 2)  Then you shall pack the jewel to be returned, making sure to use the same box you received it with. The black box that includes the jewel must not be damaged
The return shipping will be at your own expenses. 

3) Giardinoblu will verify the integrity of shipping in order to arrange a refund (later in this chapter you will be able to choose the type of refund).

Unfortunately I can’t provide a refund if the goods are delivered to Giardinoblu and the box is not intact or properly packaged, resulting in damages to the goods.

Giardinoblu also reminds you that, after delivery of the jewels to you by UPS, you have to take care of them, as you are responsible of any damage to the jewels. 

While opening the box and checking if the jewels are in line with your expectations and the description provided by Giardinoblu, please treat them gently and in a proper way, avoiding to wear them and/or to force the usage of them if they are not fitting your size.

Giardinoblu will check the returned products and verify the absence of damages and/or the conformity to the original jewel, before providing you with a refund.

While cancelling your order, you can choose two different solutions:

• Size change
You can ask for the change only for a different size of the same item.
If you choose this type of refund your new jewelry will be put in production in 3 business days from confirmation. You will be informed about delivery times as soon as possible.

• Money Transfer
Refunds will be processed as soon as returned items have been checked and accepted by GIARDINOBLU.COM.
Refunds will be issued via PayPal System in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.

Any further solution, i.e. replacement of your jewel with another with a different stone or design, is not admitted, unless specifically agreed with Giardinoblu.    

>>>PLEASE NOTE:<<<
We can't refund orders made with specific stones, gemstones or crystals selected by the customer, or any custom jewel with personalization and modification. If you chose specific stones, gemstones or crystals and we use them to create your jewel/jewels, your order is not refundable.
Refund includes Unique Piece or ready to ship items.
In fact, as per Article 59, lett. c) D.Lgs. 206/2005 (Italian consumer protection law), customized or tailor-made products are excluded from the right of withdrawal. 

Each jewel must be sent to Giardinoblu within 14 days.

It’s possible to wear the jewel only for checking if the jewels are in line with your expectations and the description provided by Giardinoblu. 

Please treat them gently and in a proper way, avoiding to wear them and/or to force the usage of them if they are not fitting your size.

If you love your jewel but something happens and it breaks, we're always here to help, we can repair it for you, here's what to do:
STEP 1) Send an email to: info@giardinoblu.com including the picture of your damaged jewel and your request. I will give you the estimated price for the repair as soon as we receive your email. If you purchased your jewel within six months fixing is free.
STEP 2) Then, you shall pack the jewel to be returned, making sure to add the necessary packing to protect the jewel and, if necessary, the stone to set.
NOTE: The shipping from you to Giardinoblu, repairing and shipping from Giardinoblu to you will be at your own expenses.
Fixing and back to you shipping are free only within six months from purchase.
STEP 3) When we receive your jewel we provide to send you a PayPal request to cover the fixing and shipping.
STEP 4) We provide for repairing and shipping your jewel.
Any further solution, i.e. replacement of your jewel with another with a different stone or design, is not admitted, unless specifically agreed with Giardinoblu.    
Giardinoblu also reminds you that, after delivery of the jewels to you by UPS, you have to take care of them, as you are responsible of any damage to the jewels. 
 

If you need support in shipping your jewel for repair, we can help by preparing shipping documents and sending them to you via email. 

The shipping costs for return will be up to you.
Giardinoblu doesn’t take any responsibility about shipping return. 

GIARDINOBLU.COM reserves the right to not accept returns that come back damaged or inside boxes not in perfect conditions.

For any defective or non-compliant product, the guarantee under Italian consumer protection law is applicable.

FIXING and reparation are free within the first six months after the purchase of your jewel. 

If within that period your jewel is damaged, we can repair it for you, here's how to do:
 
• Send an email to info@giardinoblu.com with a picture of your jewel explaining what's happened. I'll reply in 48 business hours.
• Return the jewel in the same black box you received it with to:
via Carlo Meda 15 - 20900 - Monza, MB - ITALY
The return shipping will be up to you and you can freely choose how to ship the jewel. I can also help you by booking a withdrawal with UPS Express courier.

If the stone of your jewel is fallen out, make sure to include the stone in the package, if not we can0t provide any fixing because each stone is unique.
• When I receive the jewel I will provide to repair it. 

• I'll send the jewel back to you for free.

Even if six months after purchase have passed, I can provide to repair your jewel and/or I can provide you with a new stone/crystal (in case of band rings), but in this case, I can ask you a fee for the new stone/crystal and/on for reparation.
In this case, send an email to info@giardinoblu.com with a picture of your jewel explaining what's happened and I’ll provide  you with a quotation    

It is not available any refund for the Crystal Consultation service. Make sure to choose wisely the right Consultation pack according to your expectations and needs before completing your order.

Bronze is an alloy of different metals including copper. When the copper reacts with your sweat and the acids from your skin, it produces copper chloride which is a green substance that could naturally turn green the skin more tight with bronze. 

Polishing your jewelry quite frequently and keeping your skin dry can reduce this chemical reaction.

Giardinoblu Jewelry is made in nickel free bronze or in sterling silver. 

• Sterling silver is the metal of the feminine energy, it carries the energy of the Moon. 
Silver supports imagination and creativity and intuition, establishing a strong connection with past, present and future. Silver helps to share and express emotions and feelings supporting friendship and compassion.

• Bronze is a metal alloy made of copper and pond.
Copper stimulates dreamlike activity and the raising of the whole worlds of unconscious images, symbols included. It also helps to let the emotions and feelings free without repressing them.
Pond stimulates brain activity and contributes to calm emotions. It helps to enhance enthusiasm, trust and the courage to facing everyday challenges supporting the rising of your inner gifts and talents.

Giardinoblu Jewels are in Bronze and Sterling Silver.
• Bronze is a metal alloy and the fact that it turns the color with time also depend on how the alloy is made and what is contains. 
Our bronze don't turn in green, however we recommend to taking care of your jewelry periodically, so they always be bright and shine. Here's some practical tips.

• Sterling Silver can shift its color turning to a warmer shade over time, everything you need is choose your favorite “caring ritual” in this page to keep your jewelry at best.

You can also ask for a special Silver alloy with Palladium. This metal turns it's color much more slower then sterling silver keeping its bright for longer. 

The metal of your jewel may lose its bright over time because of the natural chemical reaction between metal and oxygen called oxidation.
But don’t worry, oxidation is just on the surface.
Rubbing the metal with a lather cloth will bring back the original bright.
For any additional caring, use just a few drops of silver or bronze cleaner that you find on the market. 

There’s a specific page about this topic with few and simple steps to follow and products that I personally recommend here.

I can also realize your jewel with a special alloy with Palladium. They will don't need to polish, and they won't be affected by oxidation. 
If you like this idea, send me a message by using the purple cloud on the bottom right of every page on site before purchase, and I'll give you the quote and timing.

Sure! Go to this page to know the steps by step process. I’ll be happy to reply in 24 business hours and star to work with you.

We can't refund orders made with specific stones, gemstones or crystals selected by the customer, or any custom jewel with personalization and modification. If you chose specific stones, gemstones or crystals and we use them to create your jewel/jewels, your order is not refundable.
Refund includes Unique Piece or ready to ship items. 
In fact, as per Article 59 lett. c) D.Lgs. 206/2005 (Italian consumer protection law), customized or tailor-made products are excluded from the right of withdrawal. 

Sure, write me an email to info@giardinoblu.com for more details.

If you don’t know your size you could go to a jewelry store, they can help you to find your perfect size.
Otherwise, finding your ring size at your home is simple and pretty fast. Take a look at the "FREE RING SIZER" and follow the smart instructions.

First, make sure that there is not truly. To find your size, use a simple ring, such as a wedding band for example. If you don’t find it, that’s ok, write to info@giardinoblu.com, we’ll think about a customized solution!

If you don’t know your size you could go to your jeweler one of these days, he can helps you to find your perfect size for sure.
Or take a look at "find sizer" at this link to discover how to quickly and easily discover your perfect size.

Even if we don’t realize it, fingers circumference is not always the same. It can change depending on the temperature of our body or season for example.

Situation A)
Is it high summer? Ring may fit at the limit of its size (without tightening) as well as, if you're in winter, there could be the chance of turning very easily on finger.
If you’re in one of these circumstances, or similar, your ring doesn’t seem perfect in size, but you don’t feel compulsion or feeling of losing it.
In these cases the ring it’s probably your right size. You'll understand it better when temperatures will change.
Every person has a different range of changing with temperature, so fixing an universal method is impossible, you have to trust your feelings.

Situation B) 
You’re quiet on your flower terrace, sipping aromatic tea with your cuddly cat, temperature is fantastic, but opening your pack… oops, it’s really a bit too wide (or narrow)!
Follow the steps at this link and, of corse, contact us for any questions!

All of One of a Kind rings, are made on the perfect size of who will wear them.
Feel free to share with me your ring size by writing a note in the white space you find when you place the order.
If you don't know your ring size yet, I recommend to go to a jewelry store and ask for your perfect size.

As an alternative, you can also print this sheet making sure to
• print it at 100% of scale
• use a simple band ring (with no stones)

Our rings are high quality handmade and not resizable.