F.A.Q

Wonderful question! Honestly it depends on who sells them.
However today there are more tools to make online shopping safer for customer and for sellers. Giardinoblu invites you to be curious and look for online stores that show real service to the customer.
Giardinoblu accepts payments via PayPal system, the safest circuit for online transactions and instant payments.

Domestic and International shippings are all via UPS Express Courier.

It’s no longer possible changing payment method or address when order has been confirmed.

All Giardinoblu jewels are made of nickel free materials and finishes.
Feel free to buy the jewels that you love the most from Giardinoblu and wear them with joy and freedom.
However, intolerance to nickel could be very high for some people and allergy could manifest also wearing nickel free bijoux
If your intolerance is very high you will definitely have experienced that the only wearable metals for you are gold and steel. I don’t advise buying in our Boutique just in these cases.

Sure, on giaridnoblu.com you can complete your order by Credit Card, Apple Pay and PayPal.

Shipping is FREE where ever you are on Planet. No minimum order requirements.

As soon as your jewel will be ready for shipping, I’ll send you the tracking code so you could ever know where your order is until it gets to you!

All of our shipments are via UPS Express Courier.
You'll receive a message with the tracking code the day before shipping and you'll get your order within three business days after the day of shipping. Any customs inspections on the border could postpone the delivery.

We can't accept any PoBox address because UPS mailman leaves your order to a physical person only.
We work every day to give the best shopping experience we can. 
We think that a fast and secure delivery is essential to create an excellent shopping experience.

Don't worry, if you're out or nobody (UPS deliver your order just to physical person) can get your package, the next day UPS will try a second delivery. 

If UPS mail man can't find you again or nobody can get your order, he leave the address of the UPS center closest to you in your mail box so you can easily go there and pick up your pack.

If for any reason you are not satisfied with your order, we’re really sorry for that. However if your product doesn't include custom stones, or any personalization you can return it within 28 days from the delivery date, here’s how:
STEP 1) Send an email to: info@giardinoblu.com including:
• transaction number
• the product code you want to replace or you want a refund for
• You will return the item within 28 days from the reception (otherwise I will not be able to provide the return).

Refund includes only Unique Piece or ready to ship items, not custom or jewels with stones selected by the customer.

STEP 2) Then you can pack the jewel to return, making sure to use the same box you received it with. Those boxes must not be damaged.
The return shipping will be at your own expenses, making sure to mark it as "items without commercial value".
Of course if you need any further information, don’t hesitate to contact me.

3) Giardinoblu will verify the integrity of shipping in order to arrange a refund (later in this chapter you will be able to choose the type of refund).
Unfortunately I can’t provide refund if the goods are damaged, or not perfectly intact, box included. The jewel must not have been worn.

You can choose two different types of "refund":
• Size change
You can ask for the change only for a different size of the same item.
If you choose this type of refund your new jewelry will be put in production in 3 business days from confirmation. You will be informed about delivery times as soon as possible.

• Money Transfer
Refunds will be processed as soon as returned items have been checked and accepted by GIARDINOBLU.COM.
Refunds will be issued in the same currency as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
Returns must be shipped within 28 days from the day of delivery and the jewel must not have been worn.
We can't replace your jewel with another with a different stone or design.

>>>PLEASE NOTE:<<<
We can't refund orders made with specific stones, gemstones or crystals selected by the customer, or any custom jewel with personalization and modification. If you chose specific stones, gemstones or crystals and we use them to create your jewel/jewels, your order is not refundable.
Refund includes Unique Piece or ready to ship items.
In fact, as per Article 59, customized or tailor-made products are excluded from the right of withdrawal. 

Each jewel must be sent to Giardinoblu within 28 days. If the jewelry was worn before making the return, it will not be refunded.

The shipping costs for return will be up to you.
Giardinoblu doesn’t take any responsibility about shipping return. 

GIARDINOBLU.COM reserves the right to not accept returns that come back damaged or inside boxes not in perfect conditions.

Of course, fixing and reparation are free. 

If after seven months from purchase your jewel is damage, we can repair it for you, here's how to do:

Solution A:

• Send an email to info@giardinoblu.com with a picture of your jewel explaining what's happened. I'll reply in 48 business hours. I can replace just the crystals that we still have in stock.

• Return the jewel in the same box you received it with to:

Francesca Mancini
via Carlo Meda 15 - 20900 - Monza, MB - ITALY

*** **IMPORTANT**: Your jewel has to be shipped as "goods without commercial value".***
The return shipping will be up to you and you can freely choose how to ship the jewel. I can also help by booking a withdrawal with my UPS Express courier.

• When I receive the jewel I provide to put it on our benches or pick an other stone when it's possible. This crystal will be similar and not identical to the original one, cause every crystal is natural, no cut.

• I'll send the ring back to you for free.

We can't provide to repair your jewel for free more than six month from purchase.

Solution B (just for band rings): 

• I'll send you a new Crystal, similar and never identical to the original one. Every Giardinoblu crystal is natural and mo cut.

• then you can ask to a jewelry shop to put it on your ring by using a resin or a special glue, or you can set the crystal by yourself.

Giardinoblu is not responsible for this repair. 

Bronze is an alloy of different metals including copper. When the copper reacts with your sweat and the acids from your skin, it produces copper chloride which is a green substance that could naturally turn green the skin more tight with bronze. 

Polishing your jewelry quite frequently and keeping your skin dry can reduce this chemical reaction.

Giardinoblu Jewelry is made in nickel free bronze or in sterling silver. 

I can also realize your jewel with a special alloy with Palladium. They will don't need to polish, and they won't be affected by oxidation.
If you like this idea, send me a message by using the purple cloud on the bottom right of every page on site before purchase, and I'll give the quote and timing.

Giardinoblu Jewels are in Bronze and Sterling Silver.
• Bronze is a metal alloy and the fact that it turns the color with time also depend on how the alloy is made and what is contains. 
Our bronze don't turn in green, however we recommend to taking care of your jewelry periodically, so they always be bright and shine. Here's some practical tips.

• Sterling Silver can shift its color turning to a warmer shade over time, everything you need is choose your favorite “caring ritual” in this page to keep your jewelry at best.

You can also ask for a special Silver alloy with Palladium. This metal turns it's color much more slower then sterling silver keeping its bright for longer. 

There’s a specific page about this topic with few and simple steps to follow and products that I personally recommend here.

I can also realize your jewel with a special alloy with Palladium. They will don't need to polish, and they won't be affected by oxidation. 
If you like this idea, send me a message by using the purple cloud on the bottom right of every page on site before purchase, and I'll give the quote and timing.

Sure! Go to this page to know the steps by step process. I’ll be happy to reply in 24 business hours and star to work with you.

We can't refund orders made with specific stones, gemstones or crystals selected by the customer, or any custom jewel with personalization and modification. If you chose specific stones, gemstones or crystals and we use them to create your jewel/jewels, your order is not refundable.
Refund includes Unique Piece or ready to ship items. 
In fact, as per Article 59, customized or tailor-made products are excluded from the right of withdrawal. 

Sure, write me an email to info@giardinoblu.com for more details.

If you don’t know your size you could go to a jewelry store, they can help you to find your perfect size.

Otherwise, know your ring size at your home is simple and pretty fast. Take a look at the "FREE RING SIZER" and follow the smart instructions. 

First, make sure that there is not truly. To find your size, use a simple ring, such as a wedding band for example. If you don’t find it, that’s ok, write to info@giardinoblu.com, we’ll think about a custom solution!

If you don’t know your size you could go to your jeweler one of these days, he can helps you to find your perfect size for sure.
Or take a look at "find sizer" at this link to discover how to quickly and easily discover your perfect size.

Even if we don’t realize it, fingers circumference is not always the same. It can change depending on the temperature of our body or season for example.

Situation A)
Is it high summer? Ring may fit at the limit of its size (without tightening) as well as, if you're in winter, there could be the chance of turning very easily on finger.
If you’re in one of these circumstances, or similar, your ring doesn’t seem perfect in size, but you don’t feel compulsion or feeling of losing it.
In these cases the ring it’s probably your right size. You'll understand it better when temperatures will change.
Every person has a different range of changing with temperature, so fixing an universal method is impossible, you have to trust your feelings.

Situation B) 
You’re quiet on your flower terrace, sipping aromatic tea with your cuddly cat, temperature is fantastic, but opening your pack… oops, it’s really a bit too wide (or narrow)!
Follow the steps at this link and, of corse, contact us for any questions!

All of One of a Kind rings, are made on the perfect size of who will wear them.
Feel free to share with me your ring size by writing a note in the white space you find when you place the order.
If you don't know your ring size yet, I recommend to go to a jewelry store and ask for your perfect size.

As an alternative, you can also print this sheet making sure to
• print it at 100% of scale
• use a simple band ring (with no stones)

Our rings are high quality handmade and not resizable.